1. Membership Overview

  • Melrose Massage offers a 3-tier membership program that provides members with exclusive benefits, discounted pricing, and monthly service credits.

  • Memberships are available in three tiers. Each tier includes a set monthly fee and corresponding benefits.

2. Membership Benefits

  • Monthly Credits: Each membership (except the Basic tier) includes service credits that may be applied toward treatments.

  • Discounted Rates: Members receive exclusive discounts on additional services.

  • Tier Flexibility: Members may upgrade or downgrade tiers at any time. Changes take effect in the next billing cycle.

3. Monthly Credits

  • Credits are issued monthly on the billing date.
    Credits roll over for up to 90 days. Unused credits beyond this period expire and are forfeited.

  • Credits have no cash value and cannot be refunded or transferred to another individual.

4. Billing & Payment

  • Membership fees are automatically billed each month to the card on file.

  • Payment is required to maintain active membership status.

  • If payment cannot be processed, benefits and credits are paused until payment is resolved.

5. Cancellations & Freezes

  • Memberships may be canceled anytime before the next billing date.

  • Upon cancellation, any unused credits must be redeemed within 90 days or will be forfeited.

  • Member pricing becomes unavailable immediately upon cancellation.

6. No-Shows & Late Cancellations

  • Appointments booked with membership credits are subject to our standard 24-hour cancellation policy.

  • Missed appointments or late cancellations will result in the loss of the session or applicable fee as per our cancelation policy

7. Transfers & Sharing

  • Memberships are non-transferable and may only be used by the member on file.

  • Discounts and benefits cannot be shared or applied to other individuals.

8. Program Changes

  • Melrose Massage reserves the right to adjust membership pricing, benefits, or policies with 30 days’ notice to members.

  • Continued enrollment constitutes acceptance of any updated terms.

9. Agreement

  • By enrolling in the Melrose Massage Membership Program, you acknowledge and agree to these Terms & Conditions.


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